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Make a Complaint

Trading Standards are aware that all businesses, even those delivering the best customer service, may receive a complaint at some time whilst being in business. Most good business owners will want to do what they can to resolve the matter and to try to ensure that you are happy with the outcome. Many complaints can be resolved without any Trading Standards involvement, so in the first instance we would advise that you put your complaint in writing to the individual trader, allowing a reasonable time for a response. We would advise a proof of postage is obtained for any letters sent, and to keep copies of any letters you have sent. If the matter remains unresolved, please use the form below.

Please note – the Make a Complaint facility is only for complaints regarding members of the Trader Register.

If you have a general complaint to make to Trading Standards about a company that is not a Trader Register member, please contact Citizens Advice Consumer Helpline on 03454 040506 or you can visit the Citizens Advice website to make your complaint online.

Your Details

Search for your Trader

In order to leave feedback, you will be asked for your contact details. These will not appear on the website and will not be disclosed to the trader without your permission, however, we may contact you on the information you give us to validate the feedback.

You do not have to give consent, but the feedback cannot be accepted as we unable to confirm it is legitimate.

If you do consent, you can withdraw at any time by contacting:-

London Borough of Bexley What Tradesman Scheme
Bexley Council
Trading Standards Officer
London Borough of Bexley
Public Protection
2 Watling Street
Bexleyheath
Kent
DA6 7AT

Email: ts.duty@bexley.gov.uk
Web: London Borough of Bexley What Tradesman Scheme
Tel: 020 8303 7777

We may need to contact you to validate the Feedback and we would like to know how you would like us to contact you by; post, telephone, email and or SMS. If you agree to being contacted in this way, please tick the relevant boxes below:

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