Frequently asked questions.
Are traders on the Trader Register approved by Trading Standards?
No, we do not approve traders, however they have all agreed to our terms and conditions which commits them to honest and fair trade. Before we allow a trader to be listed on the Trader Register we do certain checks on the trader, such as checking our databases for any adverse history, checking trade memberships that traders claim to be a member.
How do I choose a Trader from the Register?
Enter your postcode and the type of trader you are searching for e.g. plumber. The website will choose the traders closest to your home. You can then look through the list and decide which traders to contact. We recommend obtaining written quotes from three different traders before making your decision.
How do I know if the feedback is genuine?
Feedback is audited to ensure it has come from genuine customers. Feedback will only be accepted from a consumer supplying their name and address.
What happens if a trader claims membership but is not on the website list?
Please contact Trading Standards immediately. Please report via firstname.lastname@example.org or call 020 8303 7777
Can a Trader be removed from the Trader Register?
Yes, any business that does not comply with the terms and conditions or a or where there is evidence of unfair trading, non-compliance with relevant legislation or abuse of the scheme can be suspended pending investigation or removed from the register completely.